FAQ
Can I return a product?
Yes! We accept returns within 3 days of delivery for defective, damaged, or incorrect items. Please see our Return Policy for more details.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Can I modify or cancel my order after placing it?
We process orders quickly. Contact us within 2 hours of placing your order to request changes or cancellation.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
How long does shipping take?
Shipping times vary based on your location: • United States: 7–15 business days • Other Countries: 10–20 business
Do you offer free shipping?
Yes! We provide free shipping on all orders over $50. For orders below $50, standard shipping rates apply.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
What if my item hasn’t arrived yet?
Kindly allow the full delivery window. If it still hasn’t arrived after 20 business days, please email us at support@shopviralnest.com and we’ll help right away.